![](https://learn.meristem.com.ng/pluginfile.php/6318/course/overviewfiles/Team%20Building%20and%20Customer%20Delight.png)
Team Building and Customer Service stresses the importance of how harmonious teams represent the best chance for delivering exceptional customer in all institutions. This course will feature topics like
5 Things Customers Want
Team Building and Customer Service
Listening as a Business Tool
Principles of Great Customer Experience
The course is aimed at students studying Customer Service, Service Marketing, International Business, Hospitality and Tourism as well any employee of a private or public sector institution.
What you’ll learn
- 5 Things Customers Want
- Team Building and Customer Service
- Listening as a Business Tool
- Principles of Great Customer Experience
Are there any course requirements or prerequisites?
- Able to read and write English
- Passionate to learn more about Team building and Customer Service
Who this course is for:
- Everyone
- Team Leads
- Managers
- Teacher: Human Resources
![](https://learn.meristem.com.ng/pluginfile.php/6261/course/overviewfiles/Conflict.png)
Conflict is an inevitable part of human interaction, both in our personal and professional lives. However, how we approach and manage conflicts, as well as our ability to solve problems, can significantly impact the outcomes. The "Conflict Resolution and Problem Solving" course is designed to equip individuals with the essential skills and strategies to navigate conflicts effectively and tackle problems with confidence.
This course is tailored for anyone seeking to enhance their conflict resolution and problem-solving abilities. Whether you are a professional looking to excel in your career, a team leader aiming to foster a harmonious workplace, or an individual seeking better interpersonal relationships, this course is your comprehensive guide to mastering these critical skills.
Throughout the course, you'll engage in practical exercises, case studies, role-plays, and discussions to reinforce your learning and apply the concepts directly to your daily life. Our experienced instructors and a supportive community of learners will guide you every step of the way.
Are you ready to become a master of conflict resolution and problem-solving? Enroll in the "Conflict Resolution and Problem Solving" course today and take the first step toward enhancing your relationships, achieving your goals, and fostering a more harmonious and productive life. Join us in this transformative experience and make conflicts and problems opportunities for growth and positive change.
What you’ll learn
- Understand the nature and causes of conflicts.
- Master the art of compromise to reach mutually beneficial solutions.
- Understand the significance of nonverbal communication in empathetic listening.
- Explore the fundamental concepts of problem-solving.
Are there any course requirements or prerequisites?
- No prior experience needed.
Who this course is for:
- Anyone who wants to improve their conflict resolving ability.
- Teacher: Human Resources
![](https://learn.meristem.com.ng/pluginfile.php/6246/course/overviewfiles/Customer%20Support%20Course.png)
In this Customer Service Training Course, you'll learn everything you need to get started with Customer Service such as Definition, Type, the Skillset required to be successful and Customer Service Operation Management. We'll work together discuss the following 4 chapters:
1. Customer Service Overview- You will understand the definition, common type of customer service and its importance to the company.
2. Customer Service skillsets - In this chapter, I will share skillsets that required to be fulfilled if you want to follow with Customer Service as your career and how to develop them for your career path. We will discuss how to deal with complaints, which are day-in, day-out things you need facing.
3. Call Center Metrics- This chapter will be the metrics and KPIs we need to know for a call center operation to make sure it runs smoothly. I will share knowledge about Customer Sentiment Score, along with the social listening tool, which is so important for companies to prevent social crisis and build a good and long term relationship with the customer.
I have attached the HC calculation formula on the course resource, with which you can calculate the number of headcounts (HC) needed for your team to operate well the CS team based on other indicators like required SLA, average contact volume, average handling time, etc.
4. Small Project- It will be Zappos story, which has been well-known for their excellent customer service. We will discuss which factors making them successful in customer service.
If you're a complete beginner to Customer Service, interested in joining this field or who is looking for a solution to your customer service department, this course is for you. Hopefully, you'll find something under "Customer Service Training Course" that's useful for your career path or business.
Let's explore the Customer Service Training Course now!
What you’ll learn
- Customer Service Channels
- Customer Service Skillsets
- Call Center Management
- Customer Service Career Path
- Zappos Successful Story
Are there any course requirements or prerequisites?
- No. This course is for everyone.
Who this course is for:
- Customer Service Department Management
- Beginner in Customer Service or being interested in joining Customer Service as the career
- Looking for a solution to your customer service department
- Learn new skills
- Call Center Management
- Teacher: Human Resources
![](https://learn.meristem.com.ng/pluginfile.php/6219/course/overviewfiles/why-is-critical-thinking-important.jpg)
We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.
There is value in thinking critically in every aspect of your life. From making decisions in your personal life, to interrogating the media you consume, to assessing your work with a critical eye, applying critical thinking is an essential skill everyone should be trying to hone.
At your workplace, critical thinking can distinguish you as a leader, and a valuable mind to bounce ideas off. It can help improve the quality of your work, and the perception those higher up the chain have of you.
Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.
What you’ll learn
- • Understand the components of critical thinking
- • Utilize non-linear thinking
- • Use logical thinking
- • Recognize what it means to be a critical thinker
- • Evaluate information using critical thinking skills
- • Identify the benefits of critical thinking
- • Revise perspective, when necessary
- • Comprehend problem solving abilities
Are there any course requirements or prerequisites?
- No prerequisites necessary
Who this course is for:
- Anyone interested in learning more about critical thinking in the workplace
- Teacher: Human Resources
![](https://learn.meristem.com.ng/pluginfile.php/6189/course/overviewfiles/Customer%20Support%20Course.png)
In this course, you will learn how to deliver excellent customer experience for your customers/clients. This course is split into different modules that cater to different aspects of customer experience/support like writing emails, having difficult conversations, developing empathy and more.
What you’ll learn
- Customer experience skills
- Writing emails
- Having difficult conversations
Are there any course requirements or prerequisites?
- None
Who this course is for:
- Customer support/experience team
- Teacher: Human Resources
![](https://learn.meristem.com.ng/pluginfile.php/6166/course/overviewfiles/Customer%20Support%20Course.png)
Introduction to Customer Support: This section will introduce you to the fundamentals of customer support, its importance in business, and the role of a support center. You'll learn about the different types of support centers and their functions, such as help desks, service desks, and call centers. You'll also learn about the skills and qualities required to be an effective support agent.
A career in Customer Support: This section will give you an overview of the different roles available in the customer support department, such as customer support representative, technical support representative, customer service manager, and more. You'll learn about the responsibilities and requirements for each role, as well as the career paths and opportunities available for advancement.
Customer Support Maturity Stage: This section will cover the various stages of maturity that a customer support center goes through, from the initial setup to the fully optimized and mature stage. You'll learn about the challenges and opportunities that arise at each stage, and how to overcome them.
Impact of Customer Support Interaction: In this section, you'll learn about the critical role that customer support interactions play in shaping a customer's experience with a business. You'll learn about the factors that influence customer lifetime value, such as customer satisfaction, loyalty, and retention.
Overall, this course will provide you with a comprehensive understanding of customer support, its importance in business, and the skills and tools required to excel in this field. Whether you're looking to start a career in customer support or improve your existing skills, this course will give you the knowledge and confidence you need to succeed.
What you’ll learn
- Existing & New Support Employees will learn about the various Career option available in the Customer Support Department right from joining as a Customer Support Agent to the level of Customer Support Manager/Customer Support Director
- Employees will learn how they become Voice of the Customer for the Organization
- Organization will learn about the Mission & Vision of the Customer Support Department
- Employees & Organization will learn the various Stages of Customer Support Department
- Employees & Organization will learn how Agent Interactions impacts Customer Lifetime value
- Employees will learn the skill set required to make a powerful interaction
- Organizations will learn why the Customer Support Department is not a COST center instead it is a VALUE Center and invest in Customer Support Training & technologies to provide an Exceptional & Quality service to their clients
Are there any course requirements or prerequisites?
- Should be able to understand English
- Should be exited to learn about Customer Support skills
Who this course is for:
- New & Existing Meristars who would like to make a career in Support Department
- New & Existing Support Managers who would like to know various Support Stages
- New & Existing Customer Support Agent who would like to know how to build a powerful Interaction with the customer
- Teacher: Human Resources
![](https://learn.meristem.com.ng/pluginfile.php/749/course/overviewfiles/Screenshot%20%2856%29.png)
- Teacher: Human Resources